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Internship - Customer Success & B2B Sales - Danish Speaking (M/F)

Simplifia recrute !

Ă€ propos

🔰Depuis ses débuts, Simplifia s’est donné pour mission de transformer l’expérience des familles endeuillées et d’accompagner les professionnels du funéraire dans leur quotidien. Grâce à sa dimension technologique et humaine, l’entreprise a su s’imposer comme un acteur incontournable sur ce marché en constante évolution.

🌿Aujourd’hui, Simplifia est un précurseur dans la digitalisation du secteur funéraire, combinant une offre servicielle pour accompagner les familles et une expertise technologique pour améliorer le quotidien des pompes funèbres.

💡Simplifia est un partenaire de confiance pour ceux qui traversent l’épreuve du deuil, et pour les professionnels qui les accompagnent, alliant innovation et bienveillance au cœur de sa démarche avant, pendant et après les obsèques.

🔔En septembre 2024, nous avons ouvert notre capital à un fonds d'investissement européen en tant qu'actionnaire minoritaire. Cet accompagnement stratégique nous permet d'accélérer notre développement et de renforcer notre position sur un marché en pleine transformation digitale, évalué à plus de 2 milliards d'euros.

Descriptif du poste

Your mission, should you choose to accept it :

A versatile internship to dive into the heart of customer relations and business development. Concretely, you will:

Support our clients:

  • Onboard new users and train them on our tools.

  • Be their first point of contact to maximize their satisfaction.

  • Organize regular check-ins to measure the value they gain from our solutions.

Provide responsive and human support:

  • Respond to inquiries via chat, email, and phone.

  • Diagnose and solve simple issues (level 1) or coordinate with the tech team.

  • Contribute to the continuous improvement of our knowledge base and FAQs.

Contribute to commercial growth:

  • Identify additional customer needs to propose cross-sell and up-sell opportunities.

  • Reach out to prospects (calls, emails, trade shows) and present our solutions.

  • Participate in the sales cycle: from appointment setting to light closing under supervision.

Be at the heart of continuous improvement:

  • Share customer feedback to boost product development.

  • Propose new ideas to optimize internal processes.

Why join us?

  • A meaningful internship, with real autonomy and tangible challenges.

  • A dynamic and fast-growing company.

  • A stimulating work environment with a supportive team.

  • Opportunities for internal advancement.

  • Continuous training to develop your skills.

Profil recherché

  • You are fluent in Danish.

  • You are eager to learn, curious, and resourceful.

  • You have excellent interpersonal skills and can listen as well as convince.

  • You enjoy solving problems and finding quick solutions.

  • You are comfortable communicating both orally and in writing in English

  • You are motivated by the start-up world, where you get to touch on everything!

A bonus if you already have some experience in customer service, sales, or support.

Process de recrutement

  • Step 1 : A conversation with Lucas, Head of Recruitment

  • Step 2 : An interview with Chief Customer Officer

  • Step 3 : A meeting with one of our founders

Informations complémentaires

  • Type de contrat : Stage (4 Ă  6 mois)
  • Lieu : Lyon
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